Workhome.co wanted to provide a personal technical concierge for business owners or managers, giving them the service to migrate their business processes online, fast.
The vision was to provide a service with expert support and assistance in implementing projects and employee management tools such as remote access to emails, calendars as well as video conferencing, password management, and time tracking. The ultimate goal was to assist in the merging of the physical office and the ability to work via remote teams with access to all communication with employees and clients, organise and keep track of scheduled meetings.
During the initial consultation and discovery process, Experience Digital engaged with WorkHome.co team to understand their business model, challenges & opportunities.
After the initial review, Experience Digital’s main objective was to establish a performance profile to ensure they did what was best aligned with Workhome.co’s business model. This is a Web-based business, so the team were asked to scope a UX for the platform and the creation of new features, including the integration of subscription-based payment structure and live chat mechanism.
Having been able to apply a leading technology team and their commercial experience, the Experience Digital product development team was able to clearly provide the options available to Workhome.co and the relative merits of each option.
Experience Digital provided a recommendation, which was adopted by Workhome.co. There has since been a very positive outcome, including increased traffic to the site with positive feedback from all stakeholders.