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Experience Digital Pty Ltd Privacy Policy

Experience Digital Pty Ltd is committed to providing quality products and services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual.

We may collect data, including Personal Information, about you as you use our websites, services and interact with us. This information may include:

  • your name;
  • your address, email, telephone and emergency contact details;
  • your gender, age and date of birth;
  • your payment details and credit card information;
  • information relating to products and services we have provided to you or that you have enquired about, including any additional information necessary to deliver those products and services and respond to your enquiries;
  • information relating to you that you provide to us directly or indirectly through your contact with us or your use of our website, social media sites;
  • mobile applications, electronic media or other related resources or sites; information to enhance your experience of our products and services, activities, events, website, social media sites, mobile applications or other related resources or sites;
  • your IP address, web log and related domain, browser, computer and connection information, statistics on page views, traffic to and from sites, ad data, device ID, device type, geo-location information; information you provide to us through surveys, activities, events, competitions, sponsorship or marketing or advertising communications;
  • your employment and governance history;
  • and any other Personal Information relevant to your relationship with us.

If we link other data with your Personal Information, we will treat that linked data as Personal Information.

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

What do we do with your Personal Information once we have it?

When you give us Personal Information, we will use it in the ways for which you have given us permission, or ways in which our clients who provided us the Personal Information instruct. Generally, we use your Personal Information to help us provide and improve our products and services for you and our clients with which you have a business relationship.When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

How do we receive Personal Information about you?

We collect personal information from you in a variety of ways including:

  • in telephone conversations; in postal, phone, facsimile, email, electronic, mobile application or social media correspondence;
  • in forms, surveys or questionnaires filled out by you;
  • when you request information from us;
  • when you register, use or interact with our products and services, content, publications, resources, events, activities, marketing or advertising;
  • when you use or interact with our website, social media sites, mobile applications or other related resources or sites, including by way of a log of your interactions including your search questions, any third-party website links and system site activity through the use of cookies and ajax tables;
  • when we engage with you as a business contact or in the course of our business activities.

We may also collect personal information about you from third parties where it is unreasonable or impracticable to collect it from you.

We do not guarantee website links or policy of authorised third parties.

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances, we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:

  • Third parties where you consent to the use or disclosure; and
  • Where required or authorised by law.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure. If, despite these efforts, we learn of a security breach involving your Personal Information, when required by law or contractual obligations, we will notify you or our client so appropriate protective steps can be taken. We will retain your Personal Information only as long as needed to fulfil the purposes for which it was collected or as required by law. Your information will be deleted, anonymized or pseudonymized once it is no longer needed to comply with our business requirements, legal obligations, resolve disputes, protect our assets, or enforce our agreements.

Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

Experience Digital will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information, we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up to date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Compliance with GDPR

We acknowledge that the EU General Data Protection Regulation (GDPR) may apply to certain information that we process. This clause applies to the personal data governed by GDPR. “Personal data”, “process”, “controller”, “processor”, “data subject” and “consent” have the meaning as defined in GDPR.

As set out in our Privacy Policy, we may process personal data as the controller, processor or neither. We represent to adhere to GDPR’s requirements on a controller or processor, as the case may be. To the extent of any inconsistency between our Privacy Policy and GDPR, GDPR shall prevail.

We will not collect personal data unless with the data subject’s consent. Without prejudice to the data subject’s right under this Privacy Policy, the data subject may revoke the consent to the processing of personal data at any time.

Every data subject has a right of access, a right to rectification, a right to erasure, a right to restriction of processing, a right to data portability and a right to object. Data subjects also have a right to lodge a complaint with a supervisory authority.

Cookie Policy

What is a cookie?

A “cookie” is a piece of information that is stored on any Internet-connected device’s hard drive or similar and which records how you move your way around a website so that, when you revisit that website, it can present tailored options based on the information stored about your last visit. Cookies can also be used to analyse traffic and for advertising and marketing purposes. Cookies are used by nearly all websites and do not harm your system.

If you want to check or change what types of cookies you accept, this can usually be altered within your browser settings. You can block cookies at any time by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

Use of cookies:

Some of the PII we collect is through the use of third-party automated collection tools on our website(s), such as cookies that capture information sent from your web browser to our website. Information that is collected includes your IP address, the website address that you were at before landing at our website, and information such as the pages you clicked through while at our website. This information is collected to improve your experience and offer services to you. By visiting our website(s), you agree to our use of cookies. You can refuse the use of cookies by selecting the appropriate browser setting. If you refuse the use of cookies, please note that your experience using the site may not be optimal.

Sharing your PII with third parties:

We do not sell your PII to any third parties.

We may share your PII we possess with our affiliates, business partners and third parties for the purposes of operating our business and delivering and improving the services we provide to you as well as for other legitimate purposes permitted by applicable law including sending marketing and other communications related to our business.

Policy Updates

This Policy may change from time to time and is available on our website.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy, please contact us at:

Experience Digital Pty Ltd

Phone: 1300 295 744


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