The service management platform built for Australian Government agencies.
Codex runs natively within Microsoft Dynamics 365 — delivering purpose-built workflows, modular capabilities, and integrated reporting designed for public sector service operations.
40+
Agency Deployments
99.9%
Uptime SLA
IRAP
Security Assessed
Four reasons to choose Codex
01
Purpose-built for service operations
Designed for Australian Government agencies, Codex provides capabilities aligned to real-world service delivery — across cases, events, memberships, and fundraising.
- Case Management for service requests and enquiries
- Event Management for programmes and public engagement
- Membership Management for community programmes
- Donations & Fundraising Management for financial contributions
02
Modular and scalable
Select only what your organisation needs today and expand as requirements evolve.
- Deploy modules individually or as a full platform
- Extend capabilities over time without reimplementation
- Add operational apps such as timesheet and event scanning
03
Built-in reporting and insights
Gain visibility across operations without additional tools or integrations.
- Embedded Power BI dashboards across all modules
- Exportable reporting for compliance and analysis
- Unified insights across cases, events, memberships, and fundraising
04
AI ready from day zero
Built natively on Microsoft Dynamics 365 and Power BI, Codex is ready to adopt Microsoft’s AI capabilities — including Copilot — as they roll out, so your platform stays future-proof.
- AI-ready foundation — ready for Microsoft Copilot and AI-assisted workflows in Dynamics 365
- Natural-language insights and AI-driven analytics through Power BI
- Evergreen and future-proof — evolving with Microsoft’s ongoing AI investment
The full Microsoft ecosystem, configured for government.
Codex sits natively within your existing Microsoft tenant. No new portals to manage, no third-party risk to accept — just deep integration across the tools your agency already uses, extended with purpose-built government functionality.
- Single Sign-On via Microsoft Entra ID
- No data leaves your sovereign Azure region
- Compatible with whole-of-government licensing
- Integrates with existing ICT governance frameworks
Four modules built for public service
Dynamics 365 Add-ons
From AppSource to go-live
Install from AppSource
Deploy Codex directly into your Dynamics 365 environment.
Select your modules
Choose the capabilities aligned to your organisation’s needs.
Configure with our team
Apply workflows, categories, and templates to match your needs.
Go live and scale
Launch with core modules and expand as needed.
Codex is a modular platform built on Microsoft Dynamics 365, designed specifically for Australian Government agencies to modernise service delivery, improve operational visibility, and scale with evolving needs.
Flexible modular pricing
Codex is delivered through a modular pricing model, allowing organisations to select the capabilities that align with their service delivery requirements. Each module can be licensed individually or combined as part of a broader platform, with pricing tailored based on users, scope, and configuration needs.
Case Management
- Live Chat
- Surveys
- Forms
- SLAs
- Communications
- Reporting & Insights
- Authenticated Portal
Event Management
- Free/Paid Events
- Registration & Waitlisting
- VIP Events
- Invoices
- Communications
- Reporting & Insights
- Authenticated Portal
Membership Management
- Membership Lifecycle
- Member Profiles & Benefits
- Programmes & Engagement
- Communications
- Reporting & Insights
Donations & Fundraising Management
- Donations & Contributions
- Donor Management
- Fundraising Campaigns
- Payments & Processing
- Receipts & Compliance
- Communications
State Library of NSW modernises reference services
“
The platform has brought together our key operational processes into a single system, making it easier for our teams to collaborate, and deliver a consistent experience. Having one connected platform has simplified day-to-day operations and improved service management.
CRM Platform Team
State Library of New South Wales
The challenge
The State Library of New South Wales was managing its services across a combination of legacy platforms, shared inboxes, and manual processes. Core functions such as enquiries, event delivery, memberships, and donations were handled separately, creating fragmented workflows and limiting visibility across teams.
The approach
Experience Digital implemented Microsoft Dynamics 365 and configured the solution to align with the Library’s operational processes and service delivery requirements. Delivered through a phased implementation, the platform unified previously disconnected workflows, improved visibility across teams, and established a scalable foundation for future growth.
68%
Reduction in average case resolution time
1 platform
Unified service delivery across teams
12,400+
Reference requests managed in year one
100%
Staff adoption within 60 days of launch
Developed in Australia. Available globally.
Codex is designed and built in Australia, with the flexibility to be deployed across international markets. Whether you are based in Europe, North America, or South America, the platform can be configured to align with your local requirements while maintaining the same secure and scalable foundation.
Deploy Anywhere with Confidence
Our platform is built on Microsoft technologies, enabling organisations to deploy Codex within their existing environments while meeting regional compliance and operational needs.
Codex can be tailored for:
- Local service delivery models
- Regional compliance and governance requirements
- Multi-country or cross-border operations
Regional Support
We support organisations across multiple regions and can guide you through deployment based on your location and requirements.
Interested in deploying Codex in your region?
- Europe — Request a consultation
- United States — Request a consultation
- South America — Request a consultation
- Other regions — Contact our team
How We Work
For international deployments, our approach includes:
- Assessing your regional and operational requirements
- Configuring the platform to align with your local environment
- Supporting rollout and adoption across your teams
Get in Touch
If you have questions about deploying Codex internationally or would like to explore how it can work in your region, our team is here to help.
We are an innovative digital technology services company, specializing in IT automation, mobile, cloud, and data solutions.
Links
Locations
Surry Hills Sydney, NSW, Australia 2010
2nd Floor Zeta II Building #25D, 191 Salcedo St, Legaspi Village, Makati 1229
Let's connect!
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