Increasing Rhipe’s Operational Excellence Through Microsoft Power Platform

The Brief

In an effort to continually improve their operations, rhipe focused on increasing efficiency and simplifying their business processes. They achieved this by using the Microsoft Power Platform for their sales management and data analysis.

While rhipe already used Microsoft Business solutions, they faced a challenge with their marketing tool. They wanted to generate the same data for every campaign, but their current marketing tool, integrated into their website, couldn’t accommodate this in their lead generation process. They also needed to fine-tune their integration with Microsoft Dynamics 365 to better distinguish new leads from existing ones. There was also an opportunity to streamline the time-consuming lead qualification process.

Our Approach

To further support and speed up cloud adoption, rhipe partnered with Experience Digital. Being a Microsoft Gold Partner, we had the opportunity to use Microsoft Power Platform and Dynamics 365 to create a unified solution.

The solution involved a canvas app integrated into rhipe’s environment. This allowed all business data to be accessed from a single screen, streamlining lead generation tasks. This end-to-end solution eliminated the need for excessive navigation, saving time and business resources.

The Outcome

The successful project provided rhipe with the ability to streamline their lead generation activities and processes, ultimately increasing their business’s operational efficiency. The improvement lies in embedding Microsoft Power Platform into Dynamics 365, providing the effective capability to analyse data and report on campaign performances.

This process automation provisioned numerous benefits for rhipe within their data capturing, which permeate through the entirety of the business. User adoption continues to increase and rhipe’s operate with confidence to scale to this rapid user demand.

“This project was a major transformation of how we manage and report on leads coming into our business. Without Experience Digital, we just simply wouldn’t have been able to deliver on the outcomes we had set. The whole team at Experience Digital were absolutely stellar”

– Alexa Lewis: Marketing Automation Manager, rhipe

Find out more about how Microsoft Solutions can be implemented to amplify your business performance here.

About

Since 2003, rhipe has been the leading cloud computing distributor and reseller in the Asia-Pacific region. With a goal to increase their presence in the Southeast Asia region, they operate with an emphasis on the necessity to continually innovate their range of cloud products for their existing partners and clients.

As cloud computing has continued to rapidly gain traction across industries, rhipe has constantly reinvented and extended their lengthy list of product offerings to keep up with demand. 2020 saw this demand skyrocket, with businesses reliance shifting online to digital selling amidst the pandemic.

“One of the main reasons for choosing Experience Digital was the ability to provide a Power Platform solution that integrated on top of our existing Dynamics 365 instance. Their knowledge, skills and recommendations were highly valuable during the development process”

– Pierre Flovie: Marketing Operations Manager, rhipe

About Experience Digital

Enabling businesses to thrive in the Digital Era.

Experience Digital is a trusted national digital software, data, automation, and systems integration house that has vast experience in assisting clients to transition to a digital future.