Skip to content

Managed Services

Experience operational excellence with our tailored managed services, designed to free your resources from day-to-day complexities.

Let's collaborate

What is Managed Services?

Experience Digitals AWS Managed Services ensures the uptime of your infrastructure. We work with you to ensure a secure environment, response-ready.

Managed services refer to the practice of outsourcing specific IT or business functions to a third-party provider. These providers assume the responsibility for monitoring, maintaining, and often improving the designated services or systems, relieving the client of the operational burden. Managed services ensure consistent performance, updates, and support while allowing businesses to focus on core activities and strategic initiatives.

What’s included?

Audits
  1. Disaster Recovery and Backups: The audits ensure data safety through a robust disaster recovery plan in partnership with Veeam. They verify the presence and effectiveness of recovery measures and schedule backups for data and system protection. Regular tests ensure backup reliability in case of failure.
  2. Cost Optimisation: The audits focus on evaluating system load balancing and scaling to optimise performance while minimising costs. Proper resource allocation is maintained to enhance infrastructure efficiency, with periodic reviews and adjustments.
  3. Observability: Audits emphasize early issue detection through comprehensive observability practices. The effectiveness of alerting and metrics systems is assessed by monitoring logs and relevant data in real-time. This allows for timely issue resolution and uninterrupted service.

These audits, conducted every three months, underscore a commitment to a dependable and optimised infrastructure. The goal is proactive issue identification and resolution to minimise disruptions and ensure smooth operation.

How can we help?

Let us handle the complexity while you focus on growth.

Our top-tier managed services empower your business by taking charge of critical IT and operational functions. From proactive monitoring to swift issue resolution, we ensure your systems run smoothly, allowing you to dedicate your resources to strategic endeavors. Elevate your efficiency and reliability with our trusted managed services – your path to uninterrupted success.

Discover the ease of streamlined operations. Partner with us for unmatched managed services excellence.

Ready to get started with Experience Digital?

Let's collaborate

Case Studies

See Our Work

Beating the Records with Financial Records Smart Extraction

Aloha Pools is a family-owned business with over 55 years of experience, specializing in designing and building pools. They have constructed over 5,200 pools, demonstrating their expertise and commitment to quality.
Arrow Right

Healthcare Facility Capacity Prediction

BaptistCare is a not-for-profit, Christian-based care organisation providing aged care, in-home support, and community services across NSW, ACT, and WA, supporting over 24,000 individuals with a dedicated team focused on transforming lives.
Arrow Right

Bringing Data Together for Sales Tracking

Oestergaard is a global leader in rendering solutions, specialising in processing equipment for the meat and fish by-products industry. With 25 years of experience, they offer expert knowledge and technology worldwide.
Arrow Right

Modernising Estate Planning with Pax Animi

Discover how Experience Digital partnered with Pax Animi to enhance user experience and modernize the estate planning process in Australia.
Arrow Right

MedHealth’s Purpose-Built Assessment Tool Created Using AWS Lambda

MedHealth is a broad set of industry-leading health, medical, and employment brands in the government and private health sector designed to deliver the best possible health and employment outcomes.
Arrow Right
UI UX Design

Redesigning the NSW Spatial Services System for a Better User Experience

How did Experience Digital’s user-centered design approach improve the user experience of the NSW Spatial Services system?
Arrow Right
Data Migration

Migrating NSW Spatial Services Government Data to Open Source

Find out how we migrate millions of records from legacy government databases to an open source data store.
Arrow Right
application build modernisation

NSW Spatial Services Streamlined Their Workflows with a Customised App

Leveraging Jira’s power as a workflow engine, we built a customised app on Typescript to streamline internal business processes and increase efficiency.
Arrow Right
Internet

SkyMesh’s Journey with Microsoft Dynamics 365 to Combat Churn

SkyMesh saw a 90% reduction in churn cases after implementing Microsoft Dynamics 365. Learn how you can achieve the same results for your business.
Arrow Right

Securely Launching Mitti’s Risk Platform with AWS Cloud Solutions

Mitti is a tech-led, data-driven insurance company aiming to challenge the traditional insurance model for small to medium businesses, focusing on risk mitigation to reduce the likelihood of ever needing to make a claim.
Arrow Right
NSW Spatial Services

NSW Spatial Services Takes the Leap to the Cloud

With help from Experience Digital, NSW Spatial Services modernized their legacy systems with microservices architecture, improving scalability, security, and maintainability.
Arrow Right

Increasing Rhipe’s Operational Excellence Through Microsoft Power Platform

Since 2003, rhipe has been the leading cloud computing distributor and reseller in the Asia-Pacific region. With a goal to increase their presence in the Southeast Asia region, they operate with an emphasis on the necessity to continually innovate their range of cloud products for their existing partners and clients.
Arrow Right
Customers

500+

Customers

24

Partners

70+

Staff Worldwide

10+

Years in Business

We work with the following partners

NSW
AU Gov
SkyMesh
Qantas
Queensland
Rhipe
Medhealth
ScotPac
Mitti
PeoplecareHealthInsurance
TrustTheProcess_1

What do our clients say about us?

"The team at ED are industry leaders in shaping our product development at scale on AWS. Their openness to taking us on the journey of best practice implementation, highly collaborative and supportive engagement model & flexibility to develop in a fuzzy space where the value proposition & service model is still evolving has made them excellent partners. Thanks for being our A-team."
Jeffrey QuachHead of Design & Delivery - Mitti Insurance
"I was always impressed with their problem solving and technical skills. They took pride on their work, and the overall ability of the business analysts, software developers, and the database subject matter experts were a credit to their organisation."
Christian DowlingNSW Geographical Names Board, Senior ICT Project Manager
"One of the main reasons for choosing Experience Digital was the ability to provide a Power Platform solution that integrated on top of our existing Dynamics 365 instance. Their knowledge, skills and recommendations were highly valuable during the development process."
Pierre FlovieRhipe, Marketing Operations Manager
"These changes have given key stakeholders across sales, marketing and operations, the ability to seamlessly access real-time information regarding leads. Enquiry origination has enabled ScotPac to rely less on hearsay and use data to make more informed, faster marketing decisions. "
Emer ByrneScotPac, Head of Direct Leads Generation
"I've worked with a lot of different suppliers and I think It's really important to note that Experience Digital's ability to clearly communicate with our business, has been excellent. Over the years they have managed our projects quite seamlessly. It's really good to know that there's someone who understands us."
Dorothy FrostMedHealth, General Manager of Innovation
"Partnering with a leading expert in Data & AI from Experience Digital has been transformative for Aloha Pools. The offered expertise in AI and machine learning. It has revolutionised our fiscal management processes, significantly reduced manual effort and errors while accelerated our financial workflows. The AI-driven Document Extraction model seamlessly integrated into our operations, enhancing efficiency, and supporting our commitment to excellence. This exceeded our expectations, delivering a solution that allows us to focus more on designing and building world-class pools. We are thrilled with the results and the positive impact on our business."
AnonymousAloha Pools
"Working along-side a data consultant from Experience Digital has been a game-changer for us at Oestergaard. They took our outdated and complex data system and transformed it into a user-friendly, efficient platform using Azure Databricks and Azure SQL. Now, our data flows seamlessly from Oracle Netsuite, SAP S4 Hana, and our internal records into Power BI dashboards, giving us real-time insights that drive better decisions. The new system is so much easier to update and manage, saving us time and hassle. The expertise and innovative approach have elevated our data management, and we’re thrilled with the results.”
AnonymousOestergaard
"Machine Learning has truly elevated our operations at BaptistCare. The expertise in machine learning provided to us with a powerful tool to predict healthcare capacity and patient stay durations accurately. The integration of the predictive model into our existing systems has transformed our ability to allocate resources and plan for patient care effectively. This collaboration has enabled us to continue our mission of delivering exceptional, timely care to the communities we serve. The accuracy and efficiency gained from this project are invaluable, and we are deeply grateful for Experience Digital and their ML partner consultant’s dedication and innovative approach."
AnonymousBaptistCare
"The expertise provided has revolutionised our data management at Pioneer Health. The implementation of advanced ETL pipeline integrates data from Salesforce, AWS, and GCP into a centralized warehouse, delivering real-time insights through PowerBI dashboards. This has greatly improved our decision-making and patient care. The implementation and technical precision have made a significant positive impact on our operations.”
AnonymousPioneer Health

Contact Us